Account & billing

Your account and data

Signing out, cancelling Premium, deleting your account, and getting your data removed - with the grace period explained.

Your account is yours to leave whenever you want, and your data goes with you when you do. Here is how each of those works, and one thing to watch out for with billing.

Signing out

You can sign out from your settings. Signing out on a device clears that device - your drives are safe on your account and come straight back when you sign in again.

Cancelling Premium

Tip

A subscription is cancelled in your device settings - your App Store or Google Play account - because that is who you bought it from. Deleting the Marque app, or your Marque account, does not cancel it. Cancel first, then delete if you want to.

Marque can deep-link you to the right settings screen from inside the app. See Marque Premium for the rest.

Deleting your account

You can delete your account from inside the app, under settings. Deletion is not instant on purpose - it starts a 30-day grace period. During those 30 days your account is deactivated and hidden, but recoverable: simply sign back in within the window and your account and drives are restored, exactly as they were.

After the grace period ends, your data is permanently purged and cannot be recovered. You can also start deletion from the web at Delete your account.

Good to know

Deleting your account does not cancel a paid subscription - cancel that separately in your device settings, or you may keep being charged.

Deleting your data

If you want specific data removed rather than your whole account, or you want to make a data request, start at Delete your data. What Marque holds and why is set out in the Privacy Policy.

Still need a hand?

Anything here that is not going the way it should, email support@getmarque.club and a person will help you sort it out.

Still stuck?

If something here does not match what you see, or you have hit a wall, we would rather hear about it. Email support@getmarque.club and a human will get back to you.

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